CASE*track 3
CASE*track was originally developed to meet the
requirements for the Legal Aid Board franchising pilot. This later
developed into the Legal Services Commission Unified Contract,
followed by the Standard Civil Contract 2010. In 2013 this was
replaced by the Legal Aid Agency (LAA) Standard Civil Contract 2013.
Over time, CASE*track has evolved
into a cost effective, flexible and user friendly case management
system which may be adapted to individual requirements.
CASE*track 3 is fully compliant with the LAA Standard
Civil Contract 2013 and the Civil Legal Aid (CLA) contract which
provides legal advice direct by telephone. However,
there is the option to disable the Legal Aid features for
organisations who do not operate under a Legal Aid contract.
We can provide web hosting for your CASE*track3
database so that it can be accessed via the Internet. This is
particularly useful for people working from home or Outreach
workers.
Some of the features in CASE*track 3:
- Where an organisation's income is obtained from a number
of sources, each case can be allocated to the appropriate
funding source and separate reports generated for each
funding body.
- The case record is easy to access directly from the case
details window and any statistics may be recorded at the
same time without going into different areas of the
software.
- All the statistical recording sections may be customised
to suit the individual organisation, i.e. the default
headings and options presented in any of the drop down lists
may be changed as required. The organisation can choose
which aspects of the data recording facilities it wishes to
utilise.
- Time recording is available and, where appropriate, time
may be allocated to more than one funding body in the same
case.
- The shared key dates record and diary provide easy
access for monitoring and / or making appointments for
others.
- Reports are comprehensive and easily obtained without
any expertise in database design.
- When working in CASE*track 3, it is possible to
open multiple windows - i.e. it is not necessary to close
one client file when access is required to another; two
reports may be compared side by side, whilst the Keydates
List and /or Search windows may be kept open on the desktop.
- If you operate a triage system, the known details may be
entered into CASE*track 3 and the case left in the
'pending tray' until it is allocated to an adviser.
- Cases may be classed at different levels, e.g. Pending, Basic
Information, Casework, Specialist
and Certificated work etc.
- File reviews may be recorded, the results of which can form
the basis of a 'training needs' analysis for each adviser.
- Required information can be made mandatory fields in non
LAA systems.
- With the Legal Aid Agency (LAA) features enabled, CASE*track is
compliant with both the Legal Aid Agency Standard Civil
Contract and the Community Legal Advice (CLA) Contract. In addition to meeting the mandatory reporting
requirements, there are facilities to assist with overall
contract management and monitoring Key Performance
Indicators (KPI's).
- Where more than one LAA Standard Contract is held by an
organisation, work for multiple schedules may be recorded in
one database.
- CASE*track 3 has the facility to manage
multiple databases.
System Requirements
Whilst we focus our development on Windows 10, we are aware that many of our clients are still running older versions of Windows, on older generations of hardware. In fact, CASE*track 3 may still be run on a stand alone XP machine with a bare minimum of 2GB of memory (RAM).
CASE*track 3 utilises MS SQL Server 2008 Express R2 as the database engine. Therefore you must have a machine to use as a database server, running as a very minimum, Windows XP SP3
A low-end installation for a small number of users could be a peer-to-peer
network of Windows 7 machines, with one machine running
as a database server. A typical installation for a larger number of users would be would be something like a server
running Windows Server 2012 and workstations running Windows 10 Pro.
The minimum monitor resolution in all cases is 1024 x 768.
Note: For the very smallest installation, it is still possible to install
everything on one low-end, stand-alone machine, e.g. you can fit the database
server and the program itself on a Windows XP laptop with a minimum
of 2GB of memory (RAM).