Quantus
Quantus has been designed to assist with the demands of a busy
waiting room. It keeps track of drop-in clients, shows when
advisers are available, manages appointments for block advice
sessions and makes it easy to enter a client's name into an
appointment slot from any computer.
The advice session supervisor has an overview of what is
happening in the waiting and interview areas at all times.
Caseworkers' appointments are listed and it is possible to
reserve a room for an interview. If caseworkers have Quantus on
their own workstations, they can see when their clients have arrived.
The screens are refreshed every 60 seconds.
Quantus is simple to use; everything is shown on the one screen. Although to obtain the full benefit from Quantus it is best run on a
network in an organisation with reception facilities, it may be used
on a stand alone machine if required.
With Quantus you can:
- Create an Adviser Rota and see a list of advisers available for the day - including the
time from which they are available.
- Record the arrival time of clients and, if appropriate, the
subject matter of their problem.
- Record the time the client goes into the interview room,
which adviser they are with and which room they are in, making
it easy if you want to pass a message to an adviser.
- Record the time the client leaves the interview room.
- List all caseworkers' expected appointments and the
requested interview room number.
- See the time that the next adviser should be available to
interview.
- See when caseworkers' appointments have arrived.
- Record the number of clients that leave without interview.
- Make block bookings for regular advice sessions - clients
may be allocated an appointment with minimal effort.
You can also:
- Give a client a time to return when there will be an adviser
available.
- Record when the returning client comes back etc.
- Manage meeting and training rooms so that everyone can see
when they are booked for events.
- Maintain the 'Adviser Rota' - the block builder can create
the daily rota for any selected period.
- Reports are available regarding arrival times, the length of
waiting / interviews etc.